100% Ride Guarantee Clause

1. Overview.
   SaakSan Technologies Private Limited (“Company”) provides a limited, conditional, and goodwill-based Ride Guarantee & Service Assurance Program (“Ride Guarantee”) for certain pre-scheduled rides booked through the viaDOTS Platform (“Platform”). This Ride Guarantee is designed to offer Users additional confidence when booking time-sensitive rides such as airport transfers. The Ride Guarantee constitutes a voluntary service commitment and does not create any form of insurance contract, indemnity contract, or statutory liability unless expressly provided herein.
2. Eligibility.
   The Ride Guarantee applies only to:
   (a) pre-scheduled rides booked at least four (4) hours prior to pick-up time;
   (b) rides where complete and accurate booking details were provided by the User;
   (c) rides not impacted by force majeure events, traffic disruptions, law enforcement restrictions, or incorrect pick-up information;
   (d) rides where the User was present at the designated pick-up point at the scheduled time.
3. Cab Not Assigned Guarantee.
   In the event the Platform fails to assign a cab to the User’s scheduled booking before the pickup time, and such failure is not attributable to the User’s actions, misinformation, or changes to the booking, the User shall be entitled to:
   (a) Full Refund of any amount paid towards the booking; and
   (b) ₹300 viaCASH credit as a goodwill compensation.
   The viaCASH credit is non-withdrawable, non-cashable, and may be redeemed only for future bookings on the Platform.
4. Cab Delay Resulting in Missed Flight.
   If a cab assigned by the Platform is delayed due to reasons solely attributable to the Driver or Fleet Partner, and such delay results in the User missing a scheduled flight, the User shall be entitled to:
   (a) Full Refund of the booking amount; and
   (b) Flight reimbursement up to ₹5,000, upon submission of valid documentary proof including confirmed flight ticket, boarding pass (if applicable), denial-of-check-in proof, and evidence establishing the causal link between the cab delay and the missed flight.
   The Company retains the right to independently verify the claim, including route timelines, GPS logs, and trip data.
5. Driver No-Show Resulting in Missed Flight.
   If the assigned Driver fails to report to the pick-up location (“No-Show”) despite confirmation of assignment, and such failure results in the User missing their scheduled flight, the User shall be entitled to:
   (a) Full Refund of the booking amount;
   (b) ₹300 viaCASH credit as goodwill compensation; and
   (c) Flight reimbursement up to ₹5,000, subject to documentation as described under Clause 25.4(b).
   Driver No-Show shall be established based on Platform logs, GPS data, driver communication records, and the Company’s internal verification protocols.
6. Exclusions.
   The Ride Guarantee shall not apply where the missed flight or inconvenience arises due to:
   (a) User delay, incorrect address, or failure to be present at pick-up;
   (b) traffic congestion, road closures, accidents, weather conditions, police checks, or other external factors outside the Company’s control;
   (c) rides impacted by Force Majeure events (as defined in Clause 22);
   (d) User-initiated ride modifications, last-minute changes, or incorrect selection of pick-up time;
   (e) non-airport rides unless expressly specified as eligible.
7. Claim Submission.
   Claims under the Ride Guarantee must be submitted within 24 hours of the scheduled ride time, along with supporting evidence. Claims submitted beyond the stipulated period may be rejected.
8. Final Decision.
   All Ride Guarantee claims are subject to verification and the sole discretion of the Company. The Company may approve, partially approve, or reject claims based on available data and internal policies. The Company’s decision shall be final and binding.

9. Non-Insurance Nature.
The User acknowledges that the Ride Guarantee is a voluntary service benefit and does not constitute an insurance product, nor does it create any statutory or financial obligation beyond what is expressly stated. The guarantee does not cover consequential, special, or incidental losses other than the capped reimbursement mentioned herein.